Frequently Asked Questions

Everything you need to know about ONE/SIZE beauty and your orders.

Are ONE/SIZE products cruelty-free?

Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused to qualify for a refund.

Do you ship internationally?

Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.

Are your products vegan?

Many of our products are vegan-friendly. We recommend checking the 'Ingredients' tab on each specific product page for detailed information regarding vegan formulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.